Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) set out the binding agreement between you (“the Player”, “you”) and Dama N.V. (“the Operator”, “we”, “us”), the company behind Bulletz Casino, accessible at https://bulletz-casino-australia.com/. By creating an account, depositing funds, or using any feature on this website, you confirm that you have read, understood, and agreed to abide by these Terms in full.

If you do not agree with any part of these Terms, you must stop using the site immediately and close your account by contacting our support team at [email protected].

Bulletz Casino reserves the right to update or amend these Terms at any time. Changes will take effect as soon as the revised version is published on this page. It is your responsibility to review this page periodically. Continued use of the platform after any modification constitutes acceptance of the updated Terms.

2. Regulatory Disclosure for Australian Players

Bulletz Casino is operated by Dama N.V., a company registered in Curacao and licensed under the Curacao gaming framework (licence number VIC-CAS-2021-00458). The platform is not licensed by any Australian state or territory government to provide regulated interactive gambling services within Australia.

Under the Interactive Gambling Act 2001 (Cth) (“IGA”), certain forms of online gambling are restricted in Australia. The Australian Communications and Media Authority (ACMA) enforces the provisions of the IGA, including action against unlicensed operators that provide prohibited interactive gambling services to Australian residents.

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 18 years of age to create an account and use any service on Bulletz Casino. In jurisdictions where the legal gambling age is higher than 18, the local minimum age applies. By registering, you confirm that you meet the legal age requirement in your place of residence.

3.2 One Account per Player

Each individual is permitted to hold only one account. Opening multiple accounts, whether under the same name, different names, or through the use of aliases, proxy servers, VPNs, or third-party identities, is strictly prohibited. If duplicate accounts are detected, all related accounts may be suspended or terminated, and any funds held in those accounts may be forfeited.

3.3 Accuracy of Information

You agree to provide complete, accurate, and truthful information during registration and at all times thereafter. This includes but is not limited to your full legal name, date of birth, residential address, email address, and phone number. Any false, outdated, or misleading information may result in suspension or permanent closure of your account.

3.4 Verification (KYC)

Bulletz Casino follows Know Your Customer (KYC) protocols and may request identity verification at any stage. You may be required to provide the following documents:

A valid government-issued photo ID (passport, driver licence, or national identity card); a recent utility bill or bank statement confirming your residential address (issued within the last three months); proof of ownership of the payment method used for deposits (such as a photo of your credit or debit card showing the first six and last four digits, or a screenshot of your e-wallet account).

Failure to complete verification within the timeframe specified by the support team may result in restricted access to withdrawals and, in some cases, account suspension.

4. Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. Bulletz Casino will not be held liable for any unauthorised access to your account resulting from your failure to protect your login details. If you suspect that your account has been compromised, you must notify us immediately via [email protected].

All activity that occurs under your account will be treated as having been carried out by you. This applies regardless of whether the activity was authorised or unauthorised, unless you can demonstrate that the breach occurred solely as a result of our negligence.

5. Deposits

5.1 Accepted Methods

Bulletz Casino supports a range of deposit methods, including but not limited to Visa, Mastercard, bank transfer, and various cryptocurrency wallets. The available methods may vary depending on your location and are displayed in the cashier section of your account. All deposits are processed in Australian dollars (AUD) unless otherwise stated.

5.2 Minimum Deposit

The minimum deposit amount is displayed on the cashier page and may vary depending on the selected payment method. Bulletz Casino reserves the right to modify minimum deposit thresholds at any time.

5.3 Source of Funds

You must only deposit funds that belong to you and that have been obtained through lawful means. Bulletz Casino complies with anti-money laundering (AML) regulations and may request documentation to verify the source of your funds at any point. This is particularly likely for higher-value deposits or irregular transaction patterns.

5.4 Third-Party Deposits

Deposits from accounts or payment instruments that do not belong to the registered player are not permitted. If a third-party deposit is identified, the transaction may be reversed, and the account may be suspended pending further investigation.

6. Withdrawals

6.1 Processing Times

Withdrawal requests are processed within the timeframe indicated in the cashier section. Processing times may vary depending on the payment method selected and can take between 24 hours and 5 business days. Delays may occur due to additional verification requirements or public holidays.

6.2 Withdrawal Limits

Bulletz Casino applies daily, weekly, and monthly withdrawal limits, which are published in the cashier section of your account. VIP players may qualify for higher limits. The Operator reserves the right to adjust withdrawal limits and will notify players of any changes.

6.3 Conditions for Withdrawal

Before a withdrawal can be processed, you must have completed identity verification as described in Section 3.4. Withdrawals will be sent to the same payment method used for deposits wherever possible. If this is not feasible, an alternative method may be offered at the Operator’s discretion.

6.4 Pending Withdrawals

Withdrawal requests may be held in a “pending” state for up to 48 hours to allow for internal review. During this period, you may have the option to reverse the withdrawal. Once a withdrawal has been approved, it cannot be reversed.

7. Bonuses and Promotions

7.1 General Bonus Terms

All bonuses and promotional offers available on Bulletz Casino are subject to specific terms, which are published on the relevant promotion page. In the event of a conflict between these general Terms and the specific terms of a promotion, the specific terms will prevail.

7.2 Wagering Requirements

Unless explicitly stated otherwise, all bonuses carry wagering requirements that must be fulfilled before any winnings derived from bonus funds can be withdrawn. The wagering requirement is calculated as a multiple of the bonus amount (or the bonus plus deposit amount, as specified). Full details of the wagering requirement, eligible games, and contribution percentages are provided on each promotion page and in the bonus terms section of this site.

7.3 Maximum Bet While Bonus Is Active

While an active bonus is attached to your account, a maximum bet limit applies. Placing bets that exceed this limit may result in the forfeiture of the bonus and any associated winnings. The applicable maximum bet amount is stated in the bonus terms.

7.4 Bonus Abuse

Bulletz Casino reserves the right to revoke bonuses, void winnings, and suspend or close accounts in cases where bonus abuse is suspected. This includes but is not limited to the creation of multiple accounts to claim bonuses more than once, the use of irregular play patterns intended to exploit bonus mechanics, and coordinated group play aimed at gaining an unfair advantage.

7.5 Free Spins

Free spins are credited to the game specified in the promotion. Any winnings from free spins are typically subject to wagering requirements, which will be stated in the relevant offer. Free spins that are not used within the specified timeframe will expire and cannot be reactivated.

8. Games and Software

8.1 Fairness and RNG

All games offered on Bulletz Casino are supplied by licensed third-party software providers and operate using certified Random Number Generator (RNG) technology. Game outcomes are generated independently of the Operator and cannot be manipulated. The return-to-player (RTP) percentage for each game is determined by the game provider and reflects the theoretical long-term payout rate.

8.2 Game Malfunctions

In the event of a game malfunction, any bets placed during the affected session may be voided. If a malfunction occurs during a bonus round or a free spin feature, the Operator will assess the situation and may, at its discretion, restore the session, credit the account, or void the round. Malfunctions void all pays and plays.

8.3 Availability

Bulletz Casino does not guarantee uninterrupted access to its game library. Games may be temporarily unavailable due to maintenance, software updates, or decisions by the game provider. The Operator is not liable for any losses arising from temporary unavailability of games or platform features.

9. Responsible Gambling

Bulletz Casino recognises that gambling can carry risks and is committed to providing tools and resources that support safer play. All players are encouraged to gamble responsibly and within their means.

9.1 Self-Exclusion and Account Limits

Players can request deposit limits, loss limits, session time limits, or cooling-off periods at any time by contacting our support team. Bulletz Casino also offers a self-exclusion option, which allows you to block access to your account for a defined period or permanently.

To activate self-exclusion or set account limits, email [email protected] or use the tools available in your account settings.

9.2 External Support Resources

If you or someone you know is experiencing difficulties with gambling, the following Australian support services are available:

Gambling Help Online: www.gamblinghelponline.org.au (24/7 live chat and phone support at 1800 858 858). Lifeline Australia: 13 11 14. Beyond Blue: 1300 22 4636. For a full list of state-based support services, visit our Responsible Gambling page.

9.3 Minor Protection

Bulletz Casino does not permit any person under the age of 18 to create an account or place a wager. If the Operator determines that a minor has accessed the platform, the account will be closed immediately, and all funds will be handled in accordance with applicable law. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites.

10. Privacy and Data Protection

Bulletz Casino collects, stores, and processes personal data in accordance with its Privacy Policy. By using this site, you consent to the collection and processing of your data as described in that policy.

Personal information provided during registration, verification, and account activity will not be shared with third parties except where required by law, for the purposes of fraud prevention, or with service providers who assist in the operation of the platform (such as payment processors and identity verification services). All data transmissions are protected by SSL encryption.

Australian players retain the right to request access to, correction of, or deletion of their personal data held by the Operator, subject to any legal retention requirements. Requests can be directed to [email protected].

11. Intellectual Property

All content on the Bulletz Casino website, including text, graphics, logos, images, software, and audio, is the property of Dama N.V. or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works based on any content from this website without prior written permission from the Operator.

The Bulletz Casino name, logo, and associated branding elements are trademarks of Dama N.V. Unauthorised use of these marks is prohibited.

12. Prohibited Activities

By using Bulletz Casino, you agree not to engage in any of the following activities: using the platform for money laundering, terrorist financing, or any other illegal purpose; exploiting software bugs, glitches, or errors to gain an unfair advantage; using automated software, bots, or scripts to interact with the platform; colluding with other players or engaging in syndicate play; attempting to reverse-engineer, decompile, or disassemble any software used on the platform; harassing, threatening, or abusing other players or Bulletz Casino staff through any communication channel.

Violation of this section may result in immediate account closure, forfeiture of funds, and referral to relevant authorities where appropriate.

13. Limitation of Liability

Bulletz Casino provides its services on an “as is” and “as available” basis. While the Operator takes reasonable steps to maintain the quality and reliability of the platform, no warranty is given that the service will be uninterrupted, error-free, or free from viruses or other harmful components.

To the maximum extent permitted by law, Dama N.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform. This includes, without limitation, loss of profits, data, or goodwill, whether arising in contract, tort, negligence, or otherwise.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law, including the Australian Consumer Law where it applies.

14. Dispute Resolution

If you have a complaint or dispute relating to your account, a transaction, or any aspect of the service, you should first contact our support team at [email protected]. We aim to acknowledge all complaints within 24 hours and resolve them within 10 business days.

If a dispute cannot be resolved through direct communication with our support team, you may escalate your complaint to the licensing authority under which Bulletz Casino operates, the Curacao Gaming Control Board, via the contact details published on their official website.

Australian players may also wish to seek independent legal advice or contact the Australian Competition and Consumer Commission (ACCC) or their state or territory consumer protection agency for guidance on their rights.

15. Account Closure and Suspension

You may close your account at any time by contacting [email protected]. Before closure, any remaining balance must be withdrawn, subject to the conditions in Section 6.

Bulletz Casino may, at its sole discretion, suspend or close your account if there is reason to believe that you have violated these Terms, engaged in fraudulent activity, or if required to do so by law or regulation. In such cases, the Operator may withhold any funds in the account pending the outcome of an investigation.

Inactive accounts with no login activity for 12 consecutive months may be classified as dormant. Bulletz Casino reserves the right to apply a monthly dormancy fee to such accounts, as specified in the fee schedule available in your account settings. Players will be notified before any dormancy fees are applied.

16. Cookies and Tracking Technologies

Bulletz Casino uses cookies and similar tracking technologies to improve site functionality, analyse usage patterns, and deliver a personalised experience. By continuing to use the site, you agree to the use of cookies as described in our Cookie Policy. You can manage or disable cookies through your browser settings, though this may affect the performance of certain features.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of Curacao. Any dispute that cannot be resolved through the complaint procedure described in Section 14 shall be subject to the exclusive jurisdiction of the courts of Curacao.

Australian players should be aware that certain provisions of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) may also apply to their use of the platform, regardless of the governing law stated above.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

19. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any specific promotional terms published on this site, constitute the entire agreement between you and Dama N.V. relating to the use of Bulletz Casino.

20. Contact Information

For any questions, concerns, or requests relating to these Terms, please contact us:

Email: [email protected]
Phone: +61 4 1234 5678
Address: Flinders St, Melbourne VIC 3000, Australia
Website: https://bulletz-casino-australia.com/