Privacy Policy - Bulletz Casino Online

Last updated: 20.02.2026
Relevance verified: 01.04.2026

Bulletz Casino takes the privacy of its users seriously. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you access or use the services available at https://bulletz-casino-australia.com/ (referred to in this document as “the Site”, “we”, “us”, or “our”).

This policy applies to all players and visitors located in Australia and is written in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act), the Spam Act 2003, and other applicable Australian laws.

By registering an account, using the Site, or interacting with any of its features, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The Site is operated in connection with Dama N.V., a company registered under Casino licence number OGL/2024/500/0155. Our primary point of contact for Australian users is:

Bulletz Casino Australia Flinders St, Melbourne VIC 3000, Australia Email: [email protected] Phone: +61 4 1234 5678

If you have any questions about how your personal information is handled, you are welcome to contact us using the details above before submitting a formal complaint.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services, comply with our legal obligations, and protect both you and the integrity of the platform. This includes the following categories:

Identity and contact information: full name, date of birth, residential address, email address, and phone number. This information is required to register an account and verify your identity in line with our Know Your Customer (KYC) obligations.

Government-issued identification: a copy of a valid passport, driver’s licence, or other official identification document may be collected when we are required to verify your identity before processing withdrawals or when triggered by transaction monitoring processes under our AML/CTF obligations.

Financial information: payment method details such as credit or debit card numbers (stored in truncated form), e-wallet account identifiers, or cryptocurrency wallet addresses used for deposits and withdrawals. Full card numbers are not stored on our servers.

Account activity data: your login history, game activity, transaction history, bonus claims, wagering records, and session data. This information is used for account management, fraud prevention, and responsible gambling monitoring.

Device and technical data: IP address, browser type and version, operating system, device identifiers, and pages visited on the Site. This data is collected automatically when you use the Site and helps us maintain security and improve performance.

Communications: records of any correspondence between you and our customer support team, including live chat transcripts, emails, and phone call records where applicable.

We only collect sensitive information, such as health information related to a responsible gambling request, where you voluntarily provide it and where it is necessary to deliver an appropriate service or support outcome.

3. How We Collect Personal Information

We collect personal information directly from you when you:

create or update your account;
make a deposit or request a withdrawal;
contact our support team;
respond to a verification or identity check request;
participate in a promotion or survey;
set responsible gambling preferences or request self-exclusion.

We also collect information automatically through cookies, web beacons, and similar tracking technologies when you browse the Site. Please refer to our Cookie Policy at https://bulletz-casino-australia.com/cookie-policy/ for full details on how tracking technologies are used.

In some cases, we may receive information about you from third parties, including identity verification providers, payment processors, fraud prevention services, and regulators where required by law.

4. Purposes for Which We Use Your Information

Your personal information is used for specific, legitimate purposes and is not processed beyond what is reasonably necessary for those purposes. These include:

Account registration and management: to create and maintain your account, authenticate your identity at login, and communicate changes to your account or our terms.

Identity verification and AML/CTF compliance: to meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, we are required to verify the identity of customers and to monitor transactions for suspicious activity. Personal and financial information collected as part of this process may be reported to AUSTRAC or other competent authorities where legally required.

Processing transactions: to facilitate deposits, withdrawals, and the crediting of bonuses in accordance with our Terms and Conditions.

Responsible gambling: to monitor gameplay patterns that may indicate problem gambling behaviour, administer self-exclusion requests, enforce deposit limits and session controls, and provide you with access to responsible gambling resources.

Customer support: to respond to your enquiries, investigate complaints, and resolve disputes.

Security and fraud prevention: to detect, prevent, and investigate fraudulent activity, unauthorised account access, and other security threats.

Legal compliance: to fulfil our obligations under applicable Australian laws and to respond to lawful requests from regulators, law enforcement agencies, or courts.

Service improvement: to analyse user behaviour in aggregate form, identify technical issues, and improve the performance and usability of the Site. This analysis does not identify individual users where avoidance is practicable.

Marketing communications: with your consent, to send you promotional offers, bonus information, and updates about the Site. You may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected].

5. Legal Bases for Processing

We process your personal information on the following grounds:

Performance of a contract: where processing is necessary to provide you with the services you have requested under our Terms and Conditions.
Legal obligation: where we are required to process data to comply with applicable Australian law, including AML/CTF obligations and record-keeping requirements.
Legitimate interests: where processing is necessary for our legitimate interests in preventing fraud, maintaining the security of the Site, and improving our services, provided those interests are not overridden by your rights and interests.
Consent: where you have given us explicit permission to use your information for a specific purpose, such as marketing communications.

6. Disclosure of Personal Information

We do not sell your personal information to third parties. We may disclose your personal information to the following categories of recipients:

Identity verification and KYC providers: third-party services that assist with document verification and identity screening as part of our customer due diligence processes.

Payment processors: financial institutions and payment service providers that process your deposits and withdrawals, including providers of card payments, e-wallet services, and cryptocurrency transaction services.

Fraud detection and security partners: service providers that help us identify and prevent fraudulent activity and protect platform integrity.

Regulatory and law enforcement authorities: AUSTRAC, the Australian Communications and Media Authority (ACMA), State and Territory gambling regulators, the Australian Federal Police, or other competent bodies where we are legally required to report or respond to enquiries.

Legal and professional advisers: lawyers, accountants, and auditors engaged to provide professional advice in connection with the operation of the Site.

Technology and infrastructure providers: hosting providers, cloud services, and software vendors that process data on our behalf under binding data processing agreements.

All third parties with whom we share personal information are required to handle it in a manner consistent with the Australian Privacy Principles and are prohibited from using it for any purpose beyond what is necessary to provide their contracted service.

7. Overseas Disclosure

Dama N.V. operates internationally and some of the third parties we engage may be located outside Australia. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that those recipients handle the information in a way that is consistent with the Australian Privacy Principles. By using the Site and providing your personal information, you consent to the transfer of that information to overseas recipients as described in this section.

Where required, we rely on standard contractual clauses or equivalent safeguards to protect your information when it is transferred outside Australia.

8. Data Retention

We retain personal information for as long as it is required to fulfil the purposes described in this Privacy Policy, including the duration of your account relationship with us and any period thereafter required by law.

In particular, the AML/CTF Act requires us to retain certain records for a minimum of seven years from the date of the relevant transaction or the end of the customer relationship. Account activity records, bonus history, and transaction data are retained in line with this obligation.

When personal information is no longer required and retention is not mandated by law, we take reasonable steps to destroy or de-identify it securely.

9. Security

We use industry-standard security measures to protect personal information against misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include SSL/TLS encryption for data transmitted between your device and the Site, restricted staff access to personal data on a need-to-know basis, and regular review of our security practices.

While we take reasonable precautions, no transmission over the internet or electronic storage system is completely secure. If you become aware of any unauthorised access to your account or a potential data security issue, please notify us immediately at [email protected].

10. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to support functionality, improve performance, and collect analytics data. Cookies may be set by us or by approved third-party partners.

You can control or disable cookies through your browser settings; however, doing so may affect the functionality of the Site. For a full explanation of the cookies we use, their purposes, and how to manage your preferences, please read our Cookie Policy at https://bulletz-casino-australia.com/cookie-policy/.

11. Responsible Gambling and Special Category Data

Where you make use of our responsible gambling tools, including deposit limits, session time reminders, reality check notifications, or self-exclusion, we may collect and retain information about your gambling behaviour and any health-related details you provide voluntarily. This information is used solely for the purpose of administering your responsible gambling preferences and is not used for marketing.

If you request self-exclusion, your account will be suspended and your details flagged to prevent re-registration during the exclusion period. We take this obligation seriously and will not contact you with promotional material while a self-exclusion is active.

For support with problem gambling, Australian players can contact the National Gambling Helpline on 1800 858 858 (free, available 24/7) or visit Gambling Help Online.

12. Your Privacy Rights Under Australian Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:

Right to access: you may request access to the personal information we hold about you. We will respond to a verified access request within a reasonable timeframe, ordinarily within 30 days. We may charge a modest fee to cover the cost of providing access in some circumstances, but we will not charge you for making the request itself.

Right to correction: if you believe that personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may request that we correct it. We will take reasonable steps to correct your information or, where we decline to do so, will provide a written explanation.

Right to make a complaint: if you are not satisfied with how we have handled your personal information, you have the right to make a complaint. We ask that you contact us first at [email protected] so that we have an opportunity to address your concern directly.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at:

Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001 Phone: 1300 363 992 Website: https://www.oaic.gov.au/

Right to opt out of direct marketing: you may opt out of receiving marketing communications from us at any time by using the unsubscribe link included in any email we send you, or by contacting us directly. Opting out of marketing will not affect your ability to receive account-related communications.

13. Children and Minors

The Site is strictly for adults aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete that information and close the relevant account without delay.

If you believe a minor has registered on the Site or provided personal information to us, please contact us at [email protected].

14. Marketing and the Spam Act 2003

Any commercial electronic messages we send to you comply with the Spam Act 2003. We will only send marketing communications where you have provided your consent, either expressly or in a manner that is inferred in accordance with the Act. Every marketing message we send includes a working unsubscribe mechanism.

Unsubscribe requests are processed within five business days of receipt.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. Any material changes will be communicated to registered users via email or through a prominent notice on the Site. Continued use of the Site after a change takes effect constitutes your acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we handle your personal information.

16. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please get in touch: